FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Q1: ARE YOU A MANUFACTURER?

A1: yes, we have our own factory, which includes six lines for glass products with annual production output up to 7 million pieces (80,000 tons). and one line for new mold, all equipment to complete additional deep-processing such as frosting, color coating, electroplating, silkscreen, decal, hot stamping, 3d printing and other process. 

Q2: HOW DO YOU CONTROL YOUR QUALITY?

A2: sample confirmation before order, sample re-approval before mass production. strict quality control for each step in mass production, professional qc &qa team ensure quality assurance for customer with 100% qc inspection before shipment, visual evidence of qc will be provided to customers.

Q3: COULD YOU MAKE COLOR PRINTING&LOGO TREATING OR OTHER DEEP-PROCESSING?

A3: yes, we usually make it according to customer’s demands. customized products are available as per customer’s requirements. once you have the idea of packaging, we have the plan and service for you.

Q4: CAN I GET SOME SAMPLES?

A4: free samples are available for your evaluation on request. customized samples are also available.

Q5: WHAT IS THE MOQ FOR YOUR PRODUCTS?

A5: as customer’s requirement. small moq is available.

Q6: HOW LONG COULD I GET THE CARGO?

A6: for products in stock, we could provide you within 3-5days. for products to be produced, the delivery time will be about 15-30 days according to the production plan when you confirm the order.

Q7: HOW DO YOU CONTROL CARGO BREAKAGE DURING TRANSPORTATION?

A7: standard export packing methods like carton, pallet, carton with pallet for your choice will be used for the cargo. the damage will be controlled to be the lowest, and we will provide you some products as spare.

Q8: IF ANY QUALITY PROBLEM, HOW CAN YOU SETTLE IT FOR US?

A8: we have after-service department to guarantee of the problems you have. before transportation of the cargo, we will take photos for your reference. when you discharging the cargo, please inspect to make sure the cargo are in good condition. if any breakage products, please help to take the photos from the original carton. all the claims will be treated in time and actively by us.

Q9: HOW TO RECEIVE A PRICE QUOTATION IN THE SHORTEST TIME?

A9: please let us know details of your requirements or send us the photo, it will be helpful for us to provide you suitable item and accurate price as per your requirements.

Q10: I WOULD LIKE TO START MY PROJECT WITH YOU. WHAT SHOULD I DO NEXT?

A10: please send inquiry to us in following blank form now, send message directly on trade manager, or call us, we will guide and assist you to each step carefully for your whole purchase project.

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